Terms & Conditions

Version 2.0
Last Updated: 21.07.2026

Introduction

Welcome to vividoshop.com, an online marketplace operated by Vivido Hub DOO Kavadarci, with its registered office at Vasil Dubrov No. 13, 1430 Kavadarci, North Macedonia ("VividoShop", "we", "us", or "our").

VividoShop connects independent creators, artisans, and small businesses ("Vendor/ Seller") with customers ("Buyers/ Customers") looking for handmade, unique, and locally produced products.

These Terms of Service govern your access to and use of the VividoShop website and services.

By accessing, browsing, registering, or using the platform, you agree to comply with these Terms and Conditions and applicable platform policies.

If you register as a Vendor, you also agree to the VividoShop Seller Agreement, Seller Policy, Platform Fees and Pricing Terms, and other applicable seller rules.

1. About VividoShop

VividoShop is an online multi-vendor marketplace that provides a platform where independent Sellers can create shops, showcase products, and connect with Buyers.

VividoShop acts solely as an intermediary between Buyers and Sellers.

VividoShop does not:

  • Manufacture products
  • Own products listed by Sellers
  • Purchase or resell products
  • Store products
  • Control production, pricing, or seller operations

Each Seller operates their own shop and is responsible for:

  • Product quality and authenticity
  • Product descriptions and information
  • Pricing and availability
  • Packaging and delivery
  • Customer communication
  • Returns, refunds, and exchanges
  • Compliance with applicable laws

VividoShop provides:

  • Marketplace infrastructure
  • Seller shops and product listings
  • Order management tools
  • Platform features
  • Marketing and promotional activities

2. General Platform Rules

2.1 User Eligibility

By using VividoShop, you confirm that you are legally capable of entering into agreements under applicable laws.

Users who are below the applicable legal age must use the platform with permission and supervision from a parent or legal guardian.

2.2 User Accounts

Customers may use VividoShop:

  • As guests without creating an account.
  • By creating a Customer account.

Creating a Customer account allows users to:

  • View order history.
  • Track orders and receive updates.
  • Save delivery information.
  • Manage account details.
  • Leave reviews for purchased products.

Creating an account is optional but may provide a better shopping experience.

Sellers must create and maintain a Seller account to access marketplace selling features.

Users are responsible for:

  • Maintaining the confidentiality of their account information.
  • Ensuring information provided is accurate.
  • All activity performed through their account.

VividoShop may restrict or terminate accounts that violate these Terms & Conditions or applicable platform policies.

2.3 User Responsibilities

By using VividoShop, you agree to:

  • Provide accurate and truthful information.
  • Use the platform legally and respectfully.
  • Respect the rights of other users.
  • Not upload illegal, harmful, misleading, or offensive content.
  • Not misuse, interfere with, or attempt to disrupt platform operation or security.
  • Comply with applicable laws and regulations.

2.4 Platform Policies

Public policies available on the website include:

  • Seller Policy – operational rules and responsibilities for sellers.
  • Payment & Shipping Policy – information about payment methods, shipping, and deliveries.
  • Privacy Policy – information about how personal data is collected and processed.
  • Cookie Policy – information about the use of cookies and similar technologies.

Additional seller-specific documents provided during seller registration include:

  • Seller Agreement – contractual terms governing the relationship between VividoShop and sellers.
  • Platform Fees and Pricing Terms – information about current and future platform fees, pricing models, and seller services.

By using VividoShop, users agree to comply with the policies applicable to their activities on the platform. Sellers must also review and accept the Seller Agreement and Platform Fees and Pricing Terms when registering as sellers.

3. Customer Terms

3.1 Browsing and Purchasing Products

Before placing an order, Customers should carefully review:

  • Product photos.
  • Product descriptions.
  • Materials and specifications.
  • Sizes, colors, and available variations.
  • Seller information.
  • Estimated preparation and delivery times.
  • Shipping costs.
  • Seller return and refund policies.

Customers are responsible for selecting the correct product information before completing an order.

Customers are encouraged to communicate directly with Sellers regarding:

  • Product questions.
  • Customization requests.
  • Availability.
  • Other product-related information.

3.2 Handmade and Custom Products

Products available on VividoShop are handmade or produced in small quantities.

Buyers acknowledge that:

  • Handmade products may have minor variations in appearance.
  • Colors, textures, and small details may differ from product images.
  • Production times may vary depending on the product and Seller.
  • Handmade products may not be identical to mass-produced items.

Sellers are responsible for accurately describing their products.

3.3 Order Process and Confirmation

When a customer places an order, VividoShop sends an email confirming that the order request has been received.

This confirmation means that VividoShop has received the order request. It does not mean the order has been accepted yet.

The seller reviews the order and confirms whether they are able to prepare and fulfill it according to the product availability and stated preparation timeframe.

The seller may decline an order if, for example:

  • The product is unavailable
  • Stock information is incorrect
  • The seller cannot prepare the order within the expected timeframe
  • Other valid operational reasons apply

Once the seller accepts the order:

  • The customer receives an order acceptance confirmation email.
  • The seller prepares the order.
  • When the order is shipped, the customer receives a shipping notification.

3.4. Payment, Shipping and Delivery

Payment methods, shipping procedures, delivery information, shipping costs, and other related details are governed by the VividoShop Payment & Shipping Policy, available on the VividoShop website.

Customers are responsible for reviewing the applicable Payment, Shipping & Delivery Policy before placing an order.

By placing an order through VividoShop, Customers acknowledge and agree to the terms set out in the applicable Payment, Shipping & Delivery Policy.

3.5 Orders From Multiple Sellers

VividoShop is a multi-vendor marketplace.

If a customer purchases products from different sellers:

  • Each seller prepares and ships their own products separately.
  • Each seller has their own shipping cost because products are prepared and shipped separately by independent sellers.
  • Products may arrive in different packages and at different times.

The total shipping cost is displayed during checkout and included in the order confirmation.

3.6 Returns, Refunds and Exchanges

Each seller creates and manages their own:

  • Return policy
  • Exchange policy
  • Refund conditions
  • Custom order conditions

Customers are responsible for reviewing the seller’s return, exchange, refund, and cancellation policies before placing an order.

For returns, exchanges, refunds, or product issues, customers must contact the seller directly.

This includes:

  • Damaged products
  • Incorrect products
  • Product defects
  • Return requests
  • Exchange requests

Return shipping costs and conditions depend on the seller’s policy.

Return and refund conditions may differ between sellers.

VividoShop does not directly process refunds or guarantee return acceptance between customers and sellers.

3.7 Communication Between Customers and Sellers

Customers can communicate directly with sellers via the contact form on their store profile regarding:

  • Product questions
  • Customization requests
  • Order updates
  • Delivery questions
  • Returns and exchanges

Sellers are responsible for maintaining accurate store information and contact details.

VividoShop may provide technical tools that allow communication between customers and sellers but is not responsible for the content or outcome of communications between them.

3.8 Reviews and Ratings

Customers may leave reviews and ratings after purchasing products.

Reviews should be:

  • Honest and based on personal experience
  • Related to the product and seller service
  • Respectful and appropriate

Customers must not:

  • Submit fake reviews
  • Manipulate ratings
  • Threaten sellers with negative reviews
  • Post offensive or harmful content

Reviews should not contain personal information about sellers, customers, or third parties.

VividoShop may remove reviews that violate these rules.

3.9 Customer Responsibilities

When purchasing products through VividoShop, customers agree to:

  • Review product descriptions, prices, shipping information, and seller’s policies before ordering.
  • Provide accurate delivery and contact information.
  • Select products carefully, including sizes, colors, variations, and specifications.
  • Communicate directly with Sellers regarding product questions or order issues.
  • Respect each Seller’s return, refund, cancellation, and exchange policies.

Purchases made through VividoShop are transactions between the Buyer and the Seller offering the product.

3.10. Dispute Resolution

VividoShop connects customers and sellers but does not act as the seller of products.

Issues related to products or orders should first be resolved directly between the customer and the seller.

This includes:

  • Product quality issues
  • Delivery problems
  • Returns
  • Refunds
  • Custom order concerns

VividoShop may, at its discretion, assist by providing available information or facilitating communication between parties. However, VividoShop is not responsible for resolving disputes, fulfilling seller obligations, issuing refunds, or replacing products.

4. Seller Terms

4.1 Seller Relationship With VividoShop

Sellers using VividoShop operate as independent businesses.

VividoShop provides marketplace infrastructure that allows Sellers to create shops, list products, and connect with Customers.

Sellers are not employees, representatives, agents, or partners of VividoShop.

Each Seller is independently responsible for their products, business operations, and customer relationships.

Sellers agree to comply with all Seller-specific documents applicable to their use of VividoShop, including:

  • Seller Agreement.
  • Seller Policy.
  • Platform Fees and Pricing Terms.
  • Other applicable seller rules published by VividoShop.

VividoShop may update Seller requirements, policies, and procedures when necessary due to:

  • Platform improvements.
  • Changes in business operations.
  • Legal or regulatory requirements.

Sellers are responsible for reviewing and complying with the latest applicable Seller rules.

4.2 Seller Responsibilities

Sellers are independently responsible for:

  • Product quality, authenticity, and legality.
  • Accurate product descriptions, images, prices, and availability.
  • Packaging, shipping, delivery, and order fulfillment.
  • Customer communication and support.
  • Returns, refunds, exchanges, and warranties.
  • Compliance with applicable legal and tax obligations.

Additional Seller obligations are governed by the VividoShop Seller Agreement, Seller Policy, and Platform Fees and Service Terms.

4.3 Product Information and Availability

Product information displayed on VividoShop is provided by Sellers.

  • Product images
  • Description
  • Materials
  • Dimensions or specifications
  • Price
  • Seller information
  • Estimated preparation and delivery time
  • Shipping cost
  • Seller’s return, exchange, refund policies

Buyers are responsible for reviewing product information before completing an order.

Although Sellers are required to maintain accurate product information and stock availability, situations may occur where:

  • A product is unavailable.
  • Stock information was incorrect.
  • A Seller cannot fulfill an order.

In such cases, the Seller may decline the order and the Buyer will be notified.

5. VividoShop Marketplace Role

5.1 VividoShop Responsibilities

VividoShop operates as an online marketplace that connects independent sellers with customers. VividoShop is responsible for:

  • Providing and maintaining the marketplace platform.
  • Managing user accounts and platform functionality.
  • Publishing marketplace policies and platform rules.
  • Reviewing seller registrations and product listings in accordance with VividoShop's internal procedures, where applicable.
  • Providing customer support for platform-related technical issues and general inquiries.

VividoShop is not the seller, manufacturer, distributor, or owner of the products listed on the platform.

Accordingly, VividoShop is not responsible for:

  • Product quality, safety, authenticity, legality, or suitability.
  • The accuracy of product descriptions, images, pricing, or other information provided by sellers.
  • Packaging, preparation, shipping, or delivery of products.
  • Delivery delays, lost shipments, or damage occurring during transport.
  • Returns, refunds, exchanges, or warranty claims.
  • Disputes between buyers and sellers.
  • Damaged, defective, incorrect, or unsatisfactory products.
  • Sellers' compliance with applicable laws, regulations, tax obligations, or consumer protection requirements.

VividoShop may, at its sole discretion, assist by facilitating communication between buyers and sellers or by providing information available through the platform. Such assistance does not make VividoShop a party to any transaction or dispute and does not replace the responsibilities of buyers or sellers.

5.2 Relationship Between Customers and Sellers

VividoShop operates as an online marketplace connecting buyers with independent sellers.

When a customer purchases a product through VividoShop, the purchase relationship is created between the customer and the seller offering the product.

The seller is responsible for:

  • Product quality
  • Product authenticity
  • Product preparation
  • Delivery
  • Returns and exchanges
  • Customer support related to the product

VividoShop provides the marketplace infrastructure and facilitates the connection between buyers and sellers.

6. Platform Rules

6.1 Prohibited Activities

Users may not:

  • Sell or promote illegal or prohibited products.
  • Upload false, misleading, or deceptive information.
  • Infringe copyrights, trademarks, or intellectual property rights.
  • Attempt unauthorized access to accounts or systems.
  • Engage in fraudulent or deceptive activities.
  • Harass, threaten, abuse, or discriminate against other users.
  • Impersonate another person or business.

VividoShop reserves the right to remove content or restrict accounts that violate these Terms.

6.2 Intellectual Property

The VividoShop website, platform design, branding, logos, graphics, text, software, and other platform content are owned by Vivido Hub DOO Kavadarci.

Users may not copy, reproduce, distribute, modify, or use VividoShop content without prior written permission.

Product photos, descriptions, logos, trademarks, and other Seller content remain the property of their respective owners.

Sellers are responsible for ensuring they own or have permission to use all content uploaded to VividoShop.

7. Legal Terms

7.1. Electronic Communication

By providing an email address during checkout or account registration, customers agree to receive electronic communications related to:

  • Order confirmation
  • Order status updates
  • Shipping notifications
  • Other documents related to their purchase

7.2 Privacy and Cookies

VividoShop processes personal information according to the VividoShop Privacy Policy.

The use of cookies and similar technologies is explained in the VividoShop Cookie Policy.

By using VividoShop, you acknowledge that your information may be processed according to applicable privacy regulations and platform policies.

7.3 Disclaimer

VividoShop strives to provide a reliable marketplace experience.

However, VividoShop does not guarantee that the platform will always operate without interruptions, technical issues, or temporary unavailability.

Maintenance, updates, and technical improvements may occasionally affect platform availability.

7.4 Limitation of Liability

To the maximum extent permitted by applicable law, VividoShop and Vivido Hub DOO Kavadarci are not responsible for losses arising from:

  • Transactions between Buyers and Sellers.
  • Product quality or defects.
  • Delivery issues.
  • Seller actions or omissions.
  • Temporary technical issues affecting platform availability.

7.5 Suspension and Termination

VividoShop may suspend, restrict, or permanently terminate user accounts that:

  • Violate these Terms of Service.
  • Violate Seller Agreement, Seller Policy, or other platform policies.
  • Provide false or misleading information.
  • Engage in fraudulent or illegal activities.
  • Upload prohibited products or content.
  • Harm other users or the integrity of the marketplace.

VividoShop may remove products, content, or accounts that violate these Terms.

7.6 Changes to These Terms

VividoShop may update these Terms of Service due to:

  • Changes in business operations.
  • New platform features.
  • Legal or regulatory requirements.

Significant changes will be communicated where required.

Continued use of VividoShop after updated Terms become effective means acceptance of the revised Terms.

7.7 Contact

For questions regarding these Terms of Service, please contact VividoShop through the contact information available on:

www.vividoshop.com