Privacy Policy
Version: 2.0
Last Updated: 21.07.2026
Introduction
VividoShop.com respects your privacy and aims to handle your personal data responsibly and transparently.
VividoShop.com is operated by Vivido Hub DOO Kavadarci ("VividoShop", "we", "us", "our").
This Privacy Policy explains how we collect, use, store, and protect personal data when you use our marketplace platform, create an account, purchase products, register as a seller, or interact with our services.
VividoShop processes personal data in accordance with the Law on Personal Data Protection of the Republic of North Macedonia.
1. Data Controller
The controller responsible for processing personal data is: Vivido Hub DOO Kavadarci
Address: Vasil Dubrov No. 13, 1430 Kavadarci, North Macedonia
Email: contact@vividoshop.com
2. Information We Collect
Depending on how you use VividoShop, we may collect the following information:
Customers
- Full name
- Email address
- Phone number
- Delivery address
- Order information
- Product purchase history
- Communication with sellers
- Reviews and ratings
- Account information (if registered)
Sellers
- Full name or business name
- Contact information
- Address information
- Store information
- Product information
- Invoice and billing information
- Communication related to seller activities
Technical Information
We may also collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookie and analytics data
Payment Information
VividoShop currently uses Cash on Delivery (COD).
We do not collect or store:
- Credit card information
- Debit card information
- Online payment details
3. How We Use Your Personal Data
We use personal data to:
- Process and manage customer orders
- Connect customers with sellers
- Allow sellers to prepare and deliver orders
- Communicate order confirmations and updates
- Provide customer and seller support
- Manage seller accounts and stores
- Improve website functionality and user experience
- Prevent fraud, misuse, and security issues
- Send marketing communications where consent has been provided
- Comply with legal obligations
4. Why We Process Your Personal Data
VividoShop only collects and uses personal data when we have a valid reason to do so. We process your information for the following purposes:
Providing Our Services
We use your personal data when it is necessary to provide VividoShop services to you.
This includes:
- Processing and managing customer orders
- Sharing necessary order information with sellers and courier services to complete deliveries
- Creating and managing seller accounts
- Providing marketplace features and services
For example, when you place an order, we need your name, contact details, and delivery address so the seller can prepare and deliver your purchase.
Operating and Improving Our Platform
We may use certain information to maintain, protect, and improve VividoShop.
This includes:
- Supporting the security and proper operation of the platform
- Preventing fraud, misuse, and unauthorized activity
- Improving website functionality and user experience
- Understanding how users interact with our platform
For example, we may analyze website usage information to understand which features work well and improve the shopping experience.
With Your Permission
Some activities require your permission before we use your data.
This includes:
- Sending marketing emails and promotional updates
- Using optional cookies and analytics tools
- Measuring advertising and marketing performance
You can withdraw your consent at any time.
When Required by Law
We may process and store personal data when required by applicable laws and regulations.
This may include:
- Maintaining accounting and business records
- Responding to legal requests from authorities
- Fulfilling legal obligations related to operating our business
We only use personal data for the purposes explained in this Privacy Policy and do not sell personal information to third parties.
5. Sharing Personal Data
VividoShop does not sell personal information.
We may share personal data only when necessary to provide marketplace services and operate the platform.
This may include:
Sellers
When a customer places an order, relevant customer information is shared with the seller to allow:
- Order preparation
- Packaging
- Delivery
- Customer communication regarding the order
Courier and Delivery Services
Customer delivery information may be shared with courier companies to complete delivery.
Technology and Service Providers
VividoShop uses third-party service providers that support the operation, functionality, and improvement of the platform.
These may include:
- E-commerce and marketplace infrastructure providers
- Seller management and marketplace tools
- Analytics and marketing providers
- Forms and data collection tools
- Business automation and workflow tools
- Artificial intelligence (AI) and automation tools used for business operations, content creation, customer support, analysis, or improving platform services
Current service providers may include:
- Shopify
- Webkul
- Google Analytics
- Meta services
- Tally
- Make
- Google Forms / Google Workspace services
The list of service providers may change as VividoShop develops and introduces new tools and services.
These providers may process personal data according to their own privacy policies and applicable requirements.
6. Seller Responsibilities Regarding Personal Data
When sellers receive customer information necessary to fulfill an order, they are responsible for using that information only for purposes related to the order, such as preparation, delivery, and customer communication.
Sellers must handle customer information in accordance with applicable laws and must not misuse or share customer information for unrelated purposes.
VividoShop is not responsible for how individual sellers independently process personal data after receiving it for order fulfillment.
7. Third-Party Services and Data Processing
To operate VividoShop and provide marketplace services, we use third-party service providers that may process personal data.
These providers support activities such as:
- Website and marketplace functionality
- Seller management
- Analytics and website improvement
- Marketing and advertising activities
- Business operations and automation
- Customer and seller communication
- Content and service improvements
Some providers may include technology platforms, automation tools, or artificial intelligence (AI)-based services.
VividoShop only provides third-party tools with the information necessary for their intended purpose. VividoShop does not control the internal systems, storage practices, or security measures of independent third-party providers. Each provider is responsible for managing information according to its own privacy policies and applicable requirements.
VividoShop takes reasonable steps to select and use service providers that support the operation and functionality of the platform.
VividoShop may update or replace third-party providers as its services and operational needs change.
8. Cookies and Tracking Technologies
VividoShop uses cookies and similar technologies to improve website functionality and user experience.
Cookies may be used for:
- Shopping cart functionality
- Login sessions
- Remembering preferences
- Website analytics
- Understanding customer behavior
- Improving marketing activities
Some cookies require user consent before activation.
Users can manage or disable cookies through their browser settings.
9. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Data may be retained longer when required by:
- Tax and accounting obligations
- Legal requirements
- Dispute resolution needs
- Security and fraud prevention
10. Data Security
VividoShop takes reasonable measures to help protect personal data and reduce the risk of unauthorized access, loss, misuse, or disclosure.
However, no online platform, website, or method of electronic data storage can guarantee complete security.
VividoShop relies on the security measures and infrastructure of the technology providers used to operate the platform, including hosting, marketplace, and other service providers.
Users should also take appropriate steps to protect their own account information, including keeping login credentials confidential and avoiding unauthorized access to their accounts.
11. Your Data Protection Rights
Depending on applicable law, you may have the right to:
- Request correction of inaccurate data
- Request deletion of personal data
- Request restriction of processing
- Withdraw consent where processing is based on consent
12. Marketing Communications
If you subscribe to receive marketing communications, VividoShop may send:
- Promotions
- New product updates
- Marketplace news
- Seller or platform announcements
You may unsubscribe at any time through the unsubscribe option included in communications or by contacting us.
13. Changes to This Privacy Policy
VividoShop may update this Privacy Policy from time to time due to:
- Changes in platform operations
- New services
- Legal requirements
Updated versions will be published on this page with the relevant update date.
14. Contact
For privacy-related questions or requests: