Payment & Shipping Policy
Version 2.0
Last Updated: 21.07.2026
This Payment & Shipping Policy explains how payments, shipping, and deliveries work on VividoShop.com.
VividoShop is a multi-vendor marketplace connecting customers with independent sellers. Each seller manages their own products, orders, shipping arrangements, and delivery process.
1. Payment Method: Cash on Delivery (COD)
VividoShop currently supports Cash on Delivery (COD) as the available payment method.
With Cash on Delivery:
- Customers pay for their order when the package is delivered.
- Payment is collected by the courier service.
- Sellers receive payment according to the courier service payment process and schedule.
- VividoShop does not collect, process, or hold customer payments.
Customers should prepare the exact amount required for payment upon delivery.
2. Order Confirmation and Preparation
When a customer places an order:
- The customer receives an email confirming that the order request has been received.
- The seller reviews and accepts the order.
- After seller acceptance, the customer receives confirmation that the order will be prepared and shipped.
- Once the seller ships the order through the selected courier service, the customer receives a shipping notification.
Sellers may decline orders if, for example:
- The product is unavailable.
- Stock information is incorrect.
- The seller cannot prepare the order within the expected timeframe.
- Other valid operational reasons apply.
3. Shipping and Delivery
Each Seller is responsible for preparing, packaging, shipping, and delivering their products.
Seller responsibilities include:
- Selecting the courier or delivery service.
- Setting shipping costs.
- Preparing orders for shipment.
- Providing tracking information when available.
- Communicating with Buyers regarding delivery.
Shipping costs displayed on VividoShop are determined by each Seller.
If a Buyer purchases products from multiple Sellers:
- Each Seller ships their products separately.
- Separate shipping charges may apply.
- Products may arrive in separate packages.
The total shipping cost will be displayed during checkout and included in the order confirmation email.
VividoShop does not provide shipping services and is not responsible for:
- Courier performance.
- Delivery delays.
- Lost or damaged packages.
- Changes in courier pricing.
- Differences between estimated shipping costs and the final amount charged by the courier.
Shipping-related questions should be addressed directly with the Seller.
4. Shipping Costs
Shipping costs are determined by each seller and displayed before checkout.
The shipping cost shown during checkout represents the total shipping cost for all sellers included in the order.
For example:
- Product from Seller A → shipping cost 150 MKD
- Product from Seller B → shipping cost 200 MKD
The checkout page will show the total shipping cost: 350 MKD
However, because each seller ships products separately:
- Each package will arrive separately.
- The customer will pay each shipping cost separately to the courier delivering that package.
Customers should note that each shipment may arrive separately because products are shipped independently by different sellers.
Shipping charges displayed on VividoShop are based on the shipping option selected by the seller. The final shipping amount collected upon delivery may vary depending on the seller's shipping arrangement and the courier service used. VividoShop does not determine, collect, or guarantee shipping charges and is not responsible for any differences between the shipping information displayed on the platform and the final amount charged by the courier.
5. Orders From Multiple Sellers
VividoShop allows customers to purchase products from multiple sellers in one order.
When products are purchased from different sellers:
- Each seller prepares and ships their own products.
- Packages may arrive at different times.
- Separate courier deliveries may be made.
- Separate payments for products and shipping may be required upon delivery.
6. Delivery Times
Estimated delivery times are provided by each Seller and may depend on:
- Product availability.
- Production or preparation time.
- Whether the product is handmade or made-to-order.
- Seller location.
- Courier service performance.
Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.
VividoShop does not control production schedules, shipping times, or courier operations and is not responsible for delays caused by sellers, courier services, force majeure events, holidays, weather conditions, or other circumstances beyond its reasonable control.
If a buyer has questions regarding the status of an order or expected delivery, they should contact the seller directly.
7. Delivery Issues
If there is an issue with delivery, customers should first contact the seller responsible for the order.
Delivery-related issues may include:
- Delayed delivery
- Missing packages
- Damaged packages
- Incorrect delivery information
The seller is responsible for communicating with the customer and handling issues related to their shipment.
VividoShop may assist by providing available order information but does not operate courier services and is not responsible for courier delays, lost shipments, or delivery failures.
8. Shipping Responsibility Disclaimer
VividoShop operates as a marketplace connecting buyers and sellers.
VividoShop does not:
- Prepare or package products.
- Select courier services.
- Transport orders.
- Control courier operations.
- Guarantee delivery dates.
Shipping and delivery responsibilities belong to the individual sellers and the courier services they choose.
9. Contact
For questions regarding a specific order, customers should contact the seller directly through the information available on the seller's store page or order communication.
For general platform-related questions: