VividoShop is an online marketplace where independent creators, artisans, and small businesses can create their own online store, list and sell their products, and manage their business from a dedicated vendor dashboard. Vendors can update their shop information, manage products and orders, and reach customers through the VividoShop marketplace.

To start selling on VividoShop:

1. Click on “Register as a Seller” and create your seller profile.
2. After registration, you will receive confirmation that your seller profile has been created and is pending approval.
3. You can log in to your seller dashboard and complete your profile information, including:
   - Personal or business information
   - Contact details
   - Shop information
   - Other required seller details
   
4. Once your seller profile information is complete, our team will review your account to ensure it meets VividoShop standards.
5. After approval, you will receive confirmation and gain full access to seller features, including:
   - Adding products
   - Managing your shop
   - Receiving and managing orders
   - Starting to sell on VividoShop
   

Before approval, sellers can access and complete their profile information, but product listing and selling features remain unavailable.

All seller approvals are reviewed manually by the VividoShop team to help build a trusted marketplace for creators, artisans, and small businesses.

Seller profile reviews and product reviews are handled manually during working days and working hours, Monday to Friday (excluding public holidays).

The review time may depend on:

• Number of seller profiles awaiting review
• Completeness of your information
• Product verification requirements
• Required adjustments before approval

You will receive an email notification once your seller profile has been approved.

Product approvals follow the same manual review process after your seller account has been activated.

No.

You can sell on VividoShop as an individual creator, artisan, small producer, or registered business, depending on your situation and applicable legal requirements.

By joining VividoShop, you agree to follow the Seller Agreement and Seller Policy.

Sellers are fully responsible for:

• Product quality and authenticity
• Accurate product descriptions and photos
• Pricing and availability
• Packaging and shipping
• Returns, refunds, and communication with customers

VividoShop provides the marketplace platform that connects sellers and buyers but does not manufacture, own, or control seller products.

VividoShop focuses on handmade, unique, local, and small-batch products.

Examples include:

🧵 Handmade & Artisan Products

• Handmade jewelry and accessories
• Knitted and crocheted products
• Handmade cosmetics (legal, safe and properly labeled)
• Natural soaps and skincare products (safe and properly labeled)
• Candles
• Handmade home décor (wood, clay, textile, resin, etc.)

🎨 Art & Creative Products

• Paintings and illustrations
• Art prints
• Handmade notebooks and planners
• Personalized and creative products

👗 Small-Batch Fashion

• Your own clothing brand
• Handmade clothing
• Limited collections
• Unique accessories

🧺 Local Products

• Traditional crafts
• Handmade souvenirs, Cultural & folk items
• Herbs and teas
• Honey and honey products
• Local specialty products

All products must be created, produced, or legally owned by the seller.

For the complete list, please check our Seller Policy.

Products that are illegal, unsafe, counterfeit, or not aligned with our marketplace standards are not allowed.

Illegal or unsafe items

• Weapons, Drugs, CBD oils, tobacco products
• Hazardous or flammable materials

Copyright or intellectual property violations

• Fake branded items
• Counterfeit products
• Designs copied from other creators

Mass-produced imports

• AliExpress / Shein / Temu items
• Factory-produced goods with no handmade element
• Dropshipping products
• Generic, bulk items without originality

Unregulated or unsafe cosmetics

• Cosmetics without ingredient labels
• Items without basic safety compliance
• Products that may cause harm (e.g., strong acids, medical claims)

Prohibited content

• Adult products
• Offensive or discriminatory content
• Items promoting violence or hate

For the complete list, please check our Seller Policy.

VividoShop currently uses Cash on Delivery (COD).

The process works as follows:

1. A customer places an order on VividoShop.
2. The seller receives an order notification and confirms the order.
3. The seller prepares and ships the order through a courier service.
4. The customer pays the courier upon delivery.
5. The seller receives the payment collected from the customer according to the courier's payment process.

VividoShop does not currently deduct any commission or platform fee from seller payments.

Currently, selling on VividoShop is free.

VividoShop does not charge sellers:

• Sales commission
• Platform fees
• Subscription fees

In the future, VividoShop may introduce paid services, additional features, or other pricing models. Sellers will be informed in advance before any changes become effective.

VividoShop.com notifies the sellers an order has been placed through an email. Once the order is approved by the seller, they are responsibleSellers are responsible for:

• Preparing orders
• Packaging products safely
• Arranging delivery through the available courier service
• Providing accurate shipping information
• Communicating delivery updates when necessary

VividoShop provides the marketplace and order management tools but does not physically handle products or deliveries.

When a customer places an order:

1. The seller receives an order notification.
2. The seller reviews and accepts the order based on product availability and ability to fulfill it.
3. After acceptance, the customer receives confirmation that the order is being prepared.
4. Once shipped, the customer receives a shipping notification.

Sellers should only accept orders they can successfully fulfill.

Each seller must have a clear return and refund policy available in their shop.

Returns, exchanges, and refunds are handled directly between the seller and buyer according to the seller's policy.

VividoShop does not manage returns or refunds.

Sellers can manage their shop through the seller dashboard.

You can:

• Upload product photos
• Add descriptions and prices
• Manage stock availability
• Update shipping information
• Manage orders

All products are subject to VividoShop approval before being published.

Yes, custom products are allowed.

At the moment, full automatic personalization features (such as customers entering custom text or choosing designs directly on the product page) are not available.

However, sellers can communicate with customers directly regarding custom requests where applicable.

All issues must be handled directly between the seller and buyer. VividoShop is not responsible for disputes, product issues, or payment conflicts.

Yes.

Sellers can request to pause or close their shop after completing any pending orders and resolving outstanding obligations.